Krikya Rules and Regulations in Bangladesh

By accessing or using the Krikya platform, you enter into a binding agreement with us and must adhere to all stipulations outlined in these terms and conditions. You confirm that you are at least 18 years of age and possess the legal capacity to enter into this agreement under Bangladeshi law. We reserve the right to modify, suspend, or discontinue any aspect of our services at our discretion, and such changes become effective immediately upon publication on our website.

User Eligibility and Account Requirements

You must meet the following criteria to use our services:

• Be 18 years of age or older
• Provide accurate and complete registration information
• Maintain only one account per person
• Not be located in any jurisdiction where online betting is prohibited
• Not have been previously excluded or banned from our platform

Platform Use and Content Protection

All content, trademarks, logos, and intellectual property displayed on the Krikya platform remain our exclusive property or that of our licensors. You may not reproduce, distribute, modify, or create derivative works from any materials without prior written consent. Any attempt to manipulate, interfere with, or compromise the integrity of our systems may result in immediate account termination and legal action.

Liability Limitations

Krikya provides services on an “as is” basis and does not guarantee uninterrupted or error-free operation. Whilst we implement robust security measures, we cannot be held liable for losses resulting from technical failures, unauthorised access to your account due to your negligence, or circumstances beyond our reasonable control. You acknowledge that betting involves risk and accept full responsibility for your decisions and potential losses.

All bets placed on the Krikya platform are subject to these regulations and the specific rules governing each event type. You must understand the nature of each bet before placing it, as all transactions are considered final once confirmed. We reserve the right to refuse or limit any bet at our discretion, particularly if we suspect fraudulent activity or rule violations.

Bet Placement and Acceptance

When you place a bet, you receive immediate confirmation displaying the details, odds, and potential returns. However, we reserve the right to reject any bet that:

• Exceeds stated limits for the event or market
• Contains errors in odds or event information
• Is placed after an event has commenced (unless live betting is available)
• Violates our betting patterns or responsible gambling policies
• Originates from a restricted account

Betting Limits and Stake Requirements

Minimum and maximum stake limits vary depending on the sport, event, and market type. These limits are displayed before you confirm your bet and are subject to change based on market conditions. Your account level, betting history, and responsible gambling settings may also influence applicable limits.

Calculation of Returns and Settlement

All winning bets are calculated according to the odds accepted at the time of placement. Returns are credited to your account balance once the event concludes and results are verified. In cases where an event is abandoned, postponed, or cancelled, specific settlement rules apply based on the sport and circumstances. Dead heat rules, void selections, and other special conditions are clearly outlined in our sport-specific betting regulations.

Bet Cancellation and Corrections

Once a bet is confirmed, it cannot be cancelled or modified by you. However, Krikya reserves the right to void bets if:

• Obvious errors occurred in odds or event details
• Technical malfunctions affected bet placement
• The event was subject to irregular circumstances
• Evidence of fraudulent activity or collusion exists

In such cases, stakes are returned to your account, and you receive notification of the void transaction.

Krikya maintains strict protocols governing all financial transactions to ensure security, compliance, and transparency. You must use payment methods registered in your own name, and all deposits and withdrawals are subject to verification procedures. We do not accept third-party payments, and any violations may result in fund seizure and account closure.

Deposit Methods and Processing

We support various payment methods tailored for Bangladeshi users, including:

• Local bank transfers
• Mobile financial services (bKash, Nagad, Rocket)
• Digital wallets
• Cryptocurrency options (where available)

Deposits are typically processed instantly, though some methods may require up to 24 hours. Minimum deposit amounts vary by payment method and are displayed during the transaction process. No fees are charged by Krikya for deposits, but your payment provider may apply their own charges.

Withdrawal Procedures and Requirements

Before requesting a withdrawal, you must:

• Complete the account verification process (KYC)
• Meet any applicable wagering requirements from bonuses
• Use the same payment method as your deposit (when possible)
• Ensure withdrawal amount meets the minimum threshold

Withdrawal processing times depend on the method selected:

• E-wallets and mobile services: 1-24 hours
• Bank transfers: 2-5 business days
• Cryptocurrency: Up to 48 hours

We reserve the right to conduct additional security checks for large withdrawals or suspicious activity, which may extend processing times. All withdrawal requests are reviewed manually to prevent fraud and ensure compliance with anti-money laundering regulations.

Transaction Limits and Fees

Daily, weekly, and monthly transaction limits apply to all accounts and vary based on your verification level and account history. Whilst we do not charge withdrawal fees for standard transactions, expedited processing options may incur additional costs. Your payment provider’s fees remain your responsibility.

Security Verification and KYC Requirements

To comply with regulatory obligations and protect against fraud, you must provide:

• Government-issued identification (NID, passport, or driving licence)
• Proof of address (utility bill or bank statement within 3 months)
• Payment method verification (bank statement or screenshot)

Failure to complete verification within the requested timeframe may result in account restrictions, including suspension of withdrawal privileges. All documents are encrypted and stored securely in accordance with our privacy policy.

Krikya is committed to promoting responsible gambling practices and providing support for users who may be experiencing difficulties. Whilst betting should be an enjoyable leisure activity, we recognise that some individuals may develop problematic behaviours. We encourage all users to gamble responsibly and within their financial means.

Self-Management Tools

Your account includes several features to help maintain control over your gambling activities:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
• Loss Limits: Establish maximum loss thresholds for specific periods
• Session Time Reminders: Receive notifications after a predetermined duration
• Reality Check Alerts: Regular prompts displaying time spent and amounts wagered
• Self-Exclusion: Temporarily or permanently restrict your access to the platform

All limit adjustments take effect immediately or after a cooling-off period, and decreasing limits becomes active instantly whilst increases require 24-48 hours to process.

Warning Signs and Risk Assessment

Consider whether you exhibit any of these behaviours:

• Spending more time or money on betting than you can afford
• Chasing losses or betting to recover previous losses
• Borrowing money or neglecting financial responsibilities to gamble
• Lying to family or friends about your gambling activities
• Feeling anxious, irritable, or depressed due to betting outcomes

If you recognise these patterns, we strongly encourage you to use our self-exclusion tools or seek professional assistance.

Support Resources and Organisations

Help is available from specialised organisations that provide confidential support:

• GamCare Bangladesh: Professional counselling and support services
• Gamblers Anonymous: Peer support groups and recovery programmes
• National Problem Gambling Helpline: 24/7 confidential assistance

You can also contact our customer support team to discuss your concerns, and we can help you implement appropriate restrictions or connect you with professional resources. Your wellbeing is paramount, and seeking help is a sign of strength, not weakness.

Krikya maintains rigorous anti-money laundering (AML) and counter-terrorism financing (CTF) procedures in accordance with Bangladeshi legal requirements and international standards. We implement comprehensive monitoring systems to detect and prevent any misuse of our platform for illicit financial activities. Your cooperation with these measures is mandatory and refusal may result in account closure.

Legal Obligations and Compliance Framework

We are legally obligated to:

• Verify the identity of all users before allowing transactions
• Monitor all financial activities for suspicious patterns
• Report any suspected money laundering or terrorism financing to relevant authorities
• Maintain detailed transaction records for regulatory inspection
• Refuse service to individuals or entities on sanctions lists

Identity Verification Procedures

Our Know Your Customer (KYC) process requires you to provide authentic documentation proving your identity, address, and payment method ownership. This verification must be completed before your first withdrawal and may be repeated periodically or when suspicious activity is detected. Enhanced due diligence applies to high-value transactions or accounts exhibiting unusual patterns.

Transaction Monitoring and Suspicious Activity

We employ automated systems and manual reviews to identify potentially suspicious activities, including:

• Unusually large or frequent deposits and withdrawals
• Transactions inconsistent with your betting patterns
• Rapid movement of funds without legitimate betting activity
• Multiple accounts linked to the same individual or payment method
• Patterns suggesting collusion or fraud

Consequences of Policy Violations

If we identify potential money laundering or other illegal activities, we will:

• Immediately suspend your account pending investigation
• Freeze any funds associated with suspicious transactions
• Request additional documentation or information
• Report the matter to law enforcement and regulatory authorities
• Permanently close your account and forfeit funds if violations are confirmed

All decisions made under these policies are final, and we are not obligated to disclose specific reasons for actions taken in accordance with AML regulations.

Krikya respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws in Bangladesh. This privacy policy explains what data we collect, how we use it, and your rights concerning your personal information. By using our services, you consent to the data practices described herein.

Information Collection and Usage

We collect several types of information to provide and improve our services:

Personal Information: Name, date of birth, address, contact details, and identification documents provided during registration and verification.

Financial Information: Payment method details, transaction history, deposit and withdrawal records, and account balances.

Technical Information: IP address, device information, browser type, operating system, and usage patterns on our platform.

Behavioural Data: Betting history, game preferences, session duration, and interactions with our website and applications.

This information is used to:

• Verify your identity and prevent fraud
• Process transactions and maintain your account
• Comply with legal and regulatory obligations
• Improve our services and user experience
• Communicate important updates and promotional offers (with your consent)
• Detect and prevent problem gambling behaviours

Data Sharing and Third-Party Access

Your personal information is never sold to third parties. However, we may share data with:

• Payment processors to facilitate transactions
• Identity verification services for KYC compliance
• Regulatory authorities when legally required
• Technical service providers who support our operations
• Legal advisers in connection with disputes or investigations

All third parties are contractually obligated to maintain confidentiality and use your data only for specified purposes.

Your Privacy Rights

Under applicable data protection regulations, you have the right to:

• Access your personal information held by Krikya
• Request corrections to inaccurate or incomplete data
• Object to processing of your information for marketing purposes
• Request deletion of your data (subject to legal retention requirements)
• Receive a copy of your data in a portable format
• Lodge complaints with relevant data protection authorities

To exercise these rights, contact our data protection officer through the customer support channels. We will respond to legitimate requests within the timeframes prescribed by law.

Data Security and Retention

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information from unauthorised access, alteration, or destruction. Personal data is retained for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations, typically for a period of seven years following account closure.

Krikya employs comprehensive security protocols to safeguard our platform, protect user accounts, and ensure the integrity of all transactions. Whilst we implement robust technical and organisational measures, account security also depends on your vigilance and adherence to best practices. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

Technical Security Infrastructure

Our security framework includes:

Data Encryption: All sensitive information transmitted between your device and our servers is protected using SSL/TLS encryption protocols, ensuring that payment details, personal data, and login credentials remain secure from interception.

Firewall Protection: Advanced firewall systems monitor and filter incoming traffic to prevent unauthorised access attempts and defend against distributed denial-of-service (DDoS) attacks.

Secure Data Storage: Personal and financial information is stored on secure servers with restricted physical and digital access, backed up regularly, and protected against data loss or corruption.

Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) and do not store complete payment card information on our servers. All transactions are processed through certified payment gateways.

Two-Factor Authentication

We strongly recommend enabling two-factor authentication (2FA) on your account, which adds an additional layer of security beyond your password. When activated, you must provide a unique verification code sent to your registered mobile number or email address each time you log in or perform sensitive operations such as withdrawals or account modifications.

Continuous Monitoring and Fraud Prevention

Our security team monitors all platform activity 24/7 to identify and respond to potential threats:

• Automated systems detect unusual login patterns or account access from unfamiliar locations
• Betting patterns are analysed to identify potential fraud or collusion
• Transaction monitoring flags suspicious financial activities
• Regular security audits and penetration testing identify vulnerabilities

If suspicious activity is detected, we may temporarily suspend your account and contact you to verify your identity before restoring access.

Your Security Responsibilities

To maintain account security, you must:

• Create a strong, unique password containing uppercase and lowercase letters, numbers, and symbols
• Never share your login credentials with anyone
• Log out after each session, particularly on shared or public devices
• Keep your contact information current so we can reach you regarding security matters
• Report any unauthorised account access or suspicious activity immediately
• Ensure your device has updated antivirus software and operating systems

Krikya will never request your password via email, phone, or any communication channel. Any such requests should be reported to our security team immediately as they represent phishing attempts.